Privacy Policy

Last Updated: June 22, 2026

This Privacy Policy explains how Eco-Fresh Cleaning Ltd (“we”, “us”, “our”) collects, uses, stores and protects the personal information of our customers, website visitors, and enquirers. We are committed to protecting your privacy and handling your personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Eco-Fresh Cleaning Ltd is a cleaning and property maintenance company providing commercial and domestic cleaning services across the London and Sussex area. For the purposes of data protection law, we are the “data controller” responsible for your personal data.

Our contact details are:

• Company: Eco-Fresh Cleaning Ltd
• Address: 12 Peppermint Close, Croydon, CR0 3DX, United Kingdom
• Email: info@eco-fresh.co.uk
• Phone: +44 7490 854 937

2. Information We Collect

We may collect and process the following types of personal information:

• Identity and contact details – your name, address, email address and telephone number.
• Service details – information about the property to be cleaned, access arrangements, booking dates, and any specific requirements or instructions you give us.
• Payment information – details needed to process payments and invoices. Card payments are handled by our payment providers; we do not store full card details ourselves.
• Correspondence – records of your communications with us, including enquiries, quotes, feedback and complaints.
• Website and technical data – information collected automatically when you use our website, such as your IP address, browser type, pages visited and how you interact with the site (see Section 7 on Cookies).

3. How We Collect Your Information

We collect personal information when you:

• Request a quote or make a booking through our website, by phone, or by email;
• Use our online booking system;
• Contact us with an enquiry, feedback or complaint;
• Engage us to provide cleaning or property maintenance services; or
• Browse our website, through cookies and similar technologies.

4. How We Use Your Information and Our Legal Basis

Under UK GDPR, we must have a lawful basis for processing your personal data. We use your information for the following purposes:

• To provide our services – arranging, scheduling and carrying out cleaning and maintenance work. Legal basis: performance of a contract.
• To process payments and keep financial records –  invoicing and accounting. Legal basis: performance of a contract and our legal obligations.
• To respond to enquiries and provide quotes – Legal basis: our legitimate interests in responding to potential customers, or taking steps to enter into a contract.
• To manage our relationship with you – including handling feedback and complaints. Legal basis: our legitimate interests in running our business well.
• To send service updates or marketing – where you have agreed to receive them. Legal basis: consent. You can withdraw consent at any time.
• To comply with legal and regulatory obligations – such as tax and accounting requirements. Legal basis: legal obligation.

5. Sharing Your Information

We do not sell your personal data. We may share it with trusted third parties only where necessary, including:

• Our employees and vetted cleaning operatives, so they can carry out the work you have booked;
• Payment processors and providers who handle transactions on our behalf;
• Accountants, bookkeepers and professional advisers;
• IT, website and booking-system providers who support our operations; and
• Regulatory authorities, law enforcement or other bodies where we are required to do so by law.

  Where third parties process data on our behalf, we put appropriate agreements in place to ensure your information is protected and only used for the purposes we specify.

6. How Long We Keep Your Information

We keep your personal data only for as long as necessary for the purposes set out in this policy. Booking and customer records are generally retained for the duration of our relationship and for a reasonable period afterwards. Financial records are kept for at least six years to meet HMRC and accounting requirements. When information is no longer needed, we securely delete or anonymise it.

7. Cookies and Website Analytics

Our website uses cookies and similar technologies to help it function and to understand how visitors use it. This includes analytics and advertising tools such as Google Analytics and Google AdSense, which may set their own cookies and collect data about your visit, including your IP address and browsing behaviour.
You can control or disable cookies through your browser settings. Disabling some cookies may affect how parts of the website work. For more detail on the cookies we use, please contact us at info@eco-fresh.co.uk.
Note: If your website displays a cookie consent banner, this section should reflect exactly which cookies are used.

8. Your Rights

Under UK data protection law, you have the following rights in relation to your personal data:

• The right to be informed about how we use your data;
• The right of access to a copy of the personal data we hold about you;
• The right to rectification of inaccurate or incomplete data;
• The right to erasure of your data in certain circumstances;
• The right to restrict processing in certain circumstances;
• The right to data portability; and
• The right to object to processing based on legitimate interests or direct marketing.

  To exercise any of these rights, please contact us at info@eco-fresh.co.uk. We will respond within one month.

9. How We Protect Your Information

We take appropriate technical and organisational measures to keep your personal data secure and to protect it against unauthorised access, loss, misuse or alteration. Access to personal data is limited to staff and partners who need it to carry out their roles.

10. Complaints

If you have any concerns about how we handle your personal data, please contact us first at info@eco-fresh.co.uk so we can try to resolve the matter.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection, at www.ico.org.uk or by calling 0303 123 1113.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date. We encourage you to review it periodically.